Logistics & Order Fulfillment System
A full-stack logistics solution integrated with Magento 2 to streamline the entire order lifecycle — from order import, picking, checking, and packing to delivery, complaints, Inquireis and analytics.
🚀 Key Features
- Multiple Languages : Based in English & Arabic Languages.
- Magento Integration: Real-time syncing with Magento 2 for orders and stock updates.
- Order Lifecycle Management : From pending to picked, checked, packed, assigned, and delivered.
- Order Information : Every Order has all information ( Delivery, Customer, Products, complaints, inquiries, comments, Payment Information).
- Support Ticket System : Developed a Support Ticket System to efficiently handle customer inquiries, feedback, and complaints.
- Role-Based Access: Dedicated dashboards and permissions for sales, checkers, packers, and drivers.
- Automated Notifications: Email alerts for missed items, order delays, or task exceptions.
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Reporting Suite:
- Sales & Delivery reports
- Logistics Timing Report (Measure time spent in each phase — picking, checking, packing, loading, and shipping — for every order)
- Team performance reports (pickers, checkers, Loaders , Packers , Drivers ,etc..)
- Item and SKU-level reports
- Area-wise Sales Report
- Customer Insights Report (Includes total orders, total spend, and last order date per customer)
- Missed item tracking with auto-disable in Magento
- Complaint & ticketing system for customer service
- Coupon Usage Report (Summary of all used discount codes and their impact on sales)
- Compensation Orders Report (Track orders that required compensation due to issues or complaints)
Workflow & Automation:
- ✅ Orders auto-synced from Magento 2 into a pending queue to logistic system.
- ✅ Sales team assigns pickers and tracks picking time.
- ✅ Checkers validate picked items, auto-deduct missed items, and trigger notifications to specific users based on configuration.
- ✅ auto Magento product disabling logic based on repeated missing frequency
- ✅ Packers log packing details: bag count, box, water, perishable info
- ✅ Driver assignment, tracking, delivery status with app confirmation/refusal
- ✅ Full timeline tracking for each order stage for reporting
Modules & Tools:
- 🎫 Complaint and Ticketing system with team assignment
- 👥 User roles, permissions, and customer grouping
- 📈 Advanced reporting: pickers, checkers, items, delivery, coupons, complaints
- 📧 Email alerts for missing items & decision-making workflows
Technologies Used:
- Front-End : Responsive Bootstrap with Laravel Blade Templates
- Back-End : Laravel , PHP , Rest APIs , JS
- Database : MySQL
- APIs : Integrated With magento 2 Two Binding Way